Collette Snowden
2020
Snowden, Collette; Son, Catherine
Comment is NOT free: Below the line comment management in Australian online news sites Presentation
02.12.2020.
@misc{Snowden2020,
title = {Comment is NOT free: Below the line comment management in Australian online news sites},
author = {Collette Snowden and Catherine Son},
year = {2020},
date = {2020-12-02},
abstract = {Many digital news media sites allow and encourage readers to comment on news stories. In the early period of digital media diffusion this function was considered to be a development that enabled direct and immediate interaction between news organisations, journalists and their audiences. However, over time the management of the ‘below the line’ comments on news sites has changed significantly and adapted to new technological affordances and increased audience participation. Initial reader comment access that was free and unfiltered has gradually become more complex and more constrained. This presentation assesses the processes and practices of below the line content management in five Australian digital news sites and compares current practices to those identified in a study in 2014, as well as with current practices on other online news sites. The findings from this assessment are discussed in relation to theories that examine news media and media audience interaction, concepts of free speech, and the agenda setting role of news media.},
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2019
Snowden, Collette; Glenny, Leanne; Ranson, Lisa
Word By Word Poster Miscellaneous
The Road Home, 2019.
@misc{Snowden2019,
title = {Word By Word Poster},
author = {Collette Snowden and Leanne Glenny and Lisa Ranson},
doi = {10.13140/RG.2.2.18879.12965},
year = {2019},
date = {2019-11-19},
abstract = {Poster for media professionals based on research for the Word by Word project which examined the language used in reporting and creating public communication about Post Traumatic Stress Disorder in defence and first responder personnel.},
howpublished = {The Road Home},
keywords = {},
pubstate = {published},
tppubtype = {misc}
}
2016
Snowden, Collette; Nichols, Sue
Languages and Literacies as Mobile and Placed Resources Book
Routledge, 2016, ISBN: 978-1-138-79564-8.
@book{Snowden2016,
title = {Languages and Literacies as Mobile and Placed Resources},
author = {Collette Snowden and Sue Nichols},
editor = {Collette Snowden and Sue Nichols},
isbn = {978-1-138-79564-8},
year = {2016},
date = {2016-10-14},
publisher = {Routledge},
abstract = {Languages and Literacies as Mobile and Placed Resources explores how languages and literacies are implicated in the complex relationship between place and mobility. It is a book that represents the next wave in literacy studies in which theories of mobility, networking and globalisation have emerged to account for the dynamic landscape of globally circulating communication resources. Authors in this volume take up a more complex way of thinking about resources, applying it to consider languages and literacies as assemblages or as parts of assemblages that are involved in learning, teaching and meaning-making. The book addresses forms of text and mobility that arise in contexts outside of formal education including marketing, charity, journalism, community organisation and parenting. It also addresses school contexts and higher education settings. Key topics explored include: •Consequences of workplace confinement •Literacies as placed resources in the context of rural communities •Literacy, sustainability and landscapes for learning •Documenting networked knowledge on tablets •Mobilising literacy policy through resources •Global Englishes as placed resources •Languages as contextualised resources •Shaping a digital academic writing resource in a transcultural space With an international range of carefully chosen contributors, this book is a must read text for all academics interested in semiotics and literacy studies.},
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pubstate = {published},
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Snowden, Collette
Shut in and shut up: Consequences of workplace confinement of journalists Book Chapter
In: pp. 256 page, Routledge, 2016, ISBN: 9781315758268.
@inbook{Snowden2016b,
title = {Shut in and shut up: Consequences of workplace confinement of journalists},
author = {Collette Snowden},
doi = {10.4324/9781315758268},
isbn = {9781315758268},
year = {2016},
date = {2016-10-07},
pages = {256 page},
publisher = {Routledge},
abstract = {Languages and Literacies as Mobile and Placed Resources explores how languages and literacies are implicated in the complex relationship between place and mobility. It is a book that represents the next wave in literacy studies in which theories of mobility, networking and globalisation have emerged to account for the dynamic landscape of globally circulating communication resources. Authors in this volume take up a more complex way of thinking about resources, applying it to consider languages and literacies as assemblages or as parts of assemblages that are involved in learning, teaching and meaning-making. The book addresses forms of text and mobility that arise in contexts outside of formal education including marketing, charity, journalism, community organisation and parenting. It also addresses school contexts and higher education settings. © 2017 selection and editorial matter, S. Nichols and C. Snowden. All rights reserved.},
type = {inbook},
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pubstate = {published},
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2015
Snowden, Collette; Nichols, Sue
“We don't tend to have that here”: exploring child and adult relationships to trans-contextual objects in early childhood education institutions Journal Article
In: Social Semiotics, vol. 25, no. 4, pp. 465-483, 2015.
@article{Snowden2015,
title = {“We don't tend to have that here”: exploring child and adult relationships to trans-contextual objects in early childhood education institutions},
author = {Collette Snowden and Sue Nichols},
doi = {10.1080/10350330.2015.1059580},
year = {2015},
date = {2015-08-08},
journal = {Social Semiotics},
volume = {25},
number = {4},
pages = {465-483},
abstract = {The project reported in this chapter examined the subject of sustainable consumption from the perspective of early childhood educators and young children. This chapter focuses on the meaning of trans-contextual objects, that is, objects that pass between homes and sites of early education either materially or in the form of representations. Interviews with practitioners revealed that early childhood sites were expected to act as a haven from the perceived negative influence of consumer culture, individualism and associated object relations. In an action research phase, children were given the opportunity to bring in and speak about significant objects, which were ordinarily excluded from these sites. Analysis of the children's talk and of the objects themselves challenges the adult perspectives. Through their semiotic practices children had the means of breaching the barriers that had been erected, via institutional regulation, on the passage of objects from “there” to “here”.},
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Snowden, Collette; Lewis, Sally
Mixed messages: public communication about higher education and non-traditional students in Australia Journal Article
In: Higher Education, vol. 70, no. 3, pp. 585–599, 2015.
@article{Snowden2015b,
title = {Mixed messages: public communication about higher education and non-traditional students in Australia},
author = {Collette Snowden and Sally Lewis},
doi = {10.1007/s10734-014-9858-2},
year = {2015},
date = {2015-01-29},
journal = {Higher Education},
volume = {70},
number = {3},
pages = {585–599},
abstract = {Australian Government participation targets recommended in the Review of Australian Higher Education (Bradley In Review of Australian higher education: Final report, Commonwealth of Australia 2008) presented a complex public communication challenge to higher education participation. This research discusses the content of communication messages about Australian universities propagated in the period following the implementation of new national student participation goals. It argues that despite the stated policy objectives and increasing public rhetoric about broadening access to university such messages continued to position universities as elite and exclusive, while vocational training colleges continued to be promoted as having less rigorous academic standards suited to those who aspire to develop trade employment skills. Australian universities are part of a wider communication system that includes other tertiary education organisations including the vocational education sector, State and Federal Governments and the news and information media. The communication of messages about the value of higher education and differences between institutions in this system contributes to the formation of public beliefs and attitudes. The paper argues that the persistence of communication practices and messages that promote the superiority of university and the low success rates of students from disadvantaged backgrounds contributes to the persistence of entrenched views about post-secondary education. The limited discursive framing of university education in Australia in those messages is likely to prevent universities from increasing the participation rates of students from non-traditional higher education backgrounds and thus undermine national educational and associated economic goals, while contributing to an increasing social divide where educational achievement is the fault line.},
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2014
Snowden, Collette; Glenny, Leanne
Academic armour: Social etiquette, social media and higher education Book Chapter
In: pp. 9 page, Routledge, 2014.
@inbook{Snowden2014,
title = {Academic armour: Social etiquette, social media and higher education},
author = {Collette Snowden and Leanne Glenny},
year = {2014},
date = {2014-01-01},
pages = {9 page},
publisher = {Routledge},
abstract = {This chapter considers the many ways academic libraries can use Facebook, including reference and research help, marketing and promotion, library branding, and user interaction and feedback. In 2007, Mack et al. observed that most of the library literature about Facebook 'focused on giving background information on Facebook, and explaining to librarians why we should care about it'. In 2011, Gary Wan set out to study the Facebook pages of university libraries that were members of the Association of Research Libraries (ARL). He found that 90" of the 115 ARL libraries had at least one Facebook page. Gerolimos examined the Facebook wall posts of 20 US academic libraries, chosen for their robust Facebook presences and a certain specified number of wall posts. Many academic libraries have begun to offer 'real-time' chat and text message reference services plus more traditional services found at the reference desk. Some librarians have ethical concerns about the increased use of Facebook by academic libraries.},
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2013
Snowden, Collette; Cook, J.
Bullying on the back-channels: Everyday telephone talk, as a space for covert professional manipulation Journal Article
In: Rethinking Violence in Health Care Settings: A Critical Approach, pp. 201 - 219, 2013, ISBN: 9781315564388.
@article{Snowden2013,
title = {Bullying on the back-channels: Everyday telephone talk, as a space for covert professional manipulation},
author = {Collette Snowden and J. Cook},
isbn = {9781315564388},
year = {2013},
date = {2013-01-01},
journal = {Rethinking Violence in Health Care Settings: A Critical Approach},
pages = { 201 - 219},
abstract = {While bullying as a social interaction is widely known and understood within the culture of everyday life, and is further considered to be an increasing practice within the professional workforce (Alexander and Fraser 2004, Bowie 2002, McCarthy and Barker 2000, Budd 1999, Roberts 1983), such practices largely remain hidden from direct public scrutiny. Experiences of bullying, for both victim and perpetrator, are connected to complex issues of self esteem and social shame. Attempts in recent decades to write policies which regulate bullying behaviours within social institutions and workplaces have, this chapter suggests, driven such conduct into even more covert locations and forms of enactment. The use for instance of communicative technologies which are considered ‘private’ or ‘personal’ – such as the telephone – makes both institutional scrutiny and researchbased analysis harder than ever.},
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Snowden, Collette; Cook, J.
Bullying on the back-channels: Everyday telephone talk, as a space for covert professional manipulation Journal Article
In: Rethinking Violence in Health Care Settings: A Critical Approach, pp. 201 - 219, 2013, ISBN: 9781315564388.
@article{Snowden2013b,
title = {Bullying on the back-channels: Everyday telephone talk, as a space for covert professional manipulation},
author = {Collette Snowden and J. Cook},
isbn = {9781315564388},
year = {2013},
date = {2013-01-01},
journal = {Rethinking Violence in Health Care Settings: A Critical Approach},
pages = { 201 - 219},
abstract = {While bullying as a social interaction is widely known and understood within the culture of everyday life, and is further considered to be an increasing practice within the professional workforce (Alexander and Fraser 2004, Bowie 2002, McCarthy and Barker 2000, Budd 1999, Roberts 1983), such practices largely remain hidden from direct public scrutiny. Experiences of bullying, for both victim and perpetrator, are connected to complex issues of self esteem and social shame. Attempts in recent decades to write policies which regulate bullying behaviours within social institutions and workplaces have, this chapter suggests, driven such conduct into even more covert locations and forms of enactment. The use for instance of communicative technologies which are considered ‘private’ or ‘personal’ – such as the telephone – makes both institutional scrutiny and researchbased analysis harder than ever.},
keywords = {},
pubstate = {published},
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2012
Snowden, Collette
From epigrams to tweets Journal Article
In: vol. 6, no. 2, pp. 81 - 95, 2012.
@article{Snowden2012,
title = {From epigrams to tweets},
author = {Collette Snowden},
year = {2012},
date = {2012-12-01},
volume = {6},
number = {2},
pages = { 81 - 95},
abstract = {Motivated by the paradox that communication technologies that require short forms of writing are both globally popular, but widely criticised, this paper seeks to locate such writing in an historical context. This paper explores the relationship between short forms of poetic writing, which have provided a foundation for subsequent forms of writing appropriate for contemporary media platforms including Twitter, Mobile Phones, Social Media and Email. In particular it examines the epigram, and epigrammatic styles of writing, drawing parallels between them and the short forms of writing required for Tweeting and Texting. It focuses particularly on the legacy of the Roman poet, Martial, whose work influenced many other writers in the English canon, but also draws attention to the popularity and influence of epigrammatic style and form in other languages and cultures.},
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Snowden, Collette
‘I'm Alright, Thanks’: Non-Conformity and the Media Framing of Social Inclusion Journal Article
In: Media International Australia incorporating Culture and Policy, vol. 142, no. 142, pp. 64-73, 2012.
@article{Snowden2012b,
title = {‘I'm Alright, Thanks’: Non-Conformity and the Media Framing of Social Inclusion},
author = {Collette Snowden},
doi = {10.1177/1329878X1214200109},
year = {2012},
date = {2012-02-01},
journal = {Media International Australia incorporating Culture and Policy},
volume = {142},
number = {142},
pages = {64-73},
abstract = {The concept of social inclusion generally is discussed as an ideal to which there is no opposition, and to which policy and practices in society necessarily must be directed. This article discusses how current notions of social inclusion in policy, academic and media discourses are related to historical representations of social disadvantage. It also discusses how social inclusion policies and ideas in Australia accord with cultural values and ideals of egalitarianism, but conflict with the values of non-conformity and anti-authoritarianism celebrated in the national identity. It examines how the media framing of social inclusion is influenced by the received understanding and historic representation of social inclusion, as well as how media representations of non-conformity in Australia are framed by a mythology of Australian journalists and journalism as larrikins and non-conformist. It argues that while media framing of social inclusion frequently reflects and promotes the dominant perspective as constructed by government and academic discourses, Australian media reporting is able at times to provide a positive alternative to the homogenising and bureaucratic view of social inclusion by championing and celebrating non-conformity and anti-authoritarianism.},
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Snowden, Collette; Ewart, Jacqui
The Media's Role in Social Inclusion and Exclusion Journal Article
In: Media International Australia incorporating Culture and Policy, vol. 142, no. 142, pp. 61-63, 2012.
@article{Snowden2012bb,
title = {The Media's Role in Social Inclusion and Exclusion},
author = {Collette Snowden and Jacqui Ewart},
doi = {10.1177/1329878X1214200108},
year = {2012},
date = {2012-02-01},
journal = {Media International Australia incorporating Culture and Policy},
volume = {142},
number = {142},
pages = {61-63},
abstract = {Definitions of social inclusion and exclusion are fluid, and researchers and policy-makers have not agreed upon an all-encompassing definition. For wider society, social inclusion requires the transformation of these emerging definitions into 'lived experience' and actions. For the media, reporting on social inclusion is complicated by the confusion about what social inclusion is and to whom it is intended to apply, and by the gap between the ideal and the slower pace of societal change. Until recently, media studies researchers have focused largely on the issue of social exclusion and the media. The goal of this themed issue of MIA is to address some of the gaps in scholarly knowledge about the media's role in social inclusion and exclusion, and the context of that role within the wider social and political discourses. Our aim is to move beyond existing understandings of the media's role in social exclusion to look at spaces and places where there have been attempts to provide inclusion and whether they have worked, but also what issues and problems might have beset them.},
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2010
Snowden, Collette
In: Media International Australia incorporating Culture and Policy 137(1):173-174 DOI:, vol. 137, no. 1, pp. 173-174, 2010.
@article{Snowden2010,
title = {Review: The Gendered Newsroom: How Journalists Experience the Changing World of MediaNorthLouise, The Gendered Newsroom: How Journalists Experience the Changing World of Media , Hampton Press, Cresskill, NJ, 2009, ISBN 9 7815 7273 8737, xiv+270 pp., US$62.50.},
author = {Collette Snowden},
doi = {10.1177/1329878X1013700136},
year = {2010},
date = {2010-11-01},
journal = {Media International Australia incorporating Culture and Policy 137(1):173-174 DOI:},
volume = {137},
number = {1},
pages = {173-174},
keywords = {},
pubstate = {published},
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2009
Snowden, Collette; Lushington, Kurt; Cook, Jackie; Steen, Tangi; Wyld, Frances
The Book of Beyond Journal Article
In: The International Journal of the Book, vol. 6, no. 2, pp. 85-94, 2009.
@article{Snowden2009,
title = {The Book of Beyond},
author = {Collette Snowden and Kurt Lushington and Jackie Cook and Tangi Steen and Frances Wyld},
doi = {10.18848/1447-9516/CGP/v06i02/36737},
year = {2009},
date = {2009-01-01},
journal = {The International Journal of the Book},
volume = {6},
number = {2},
pages = {85-94},
abstract = {This paper describes some of the dilemmas confronting health-communication professionals seeking the best formats for communicating health information, including life-saving self-treatment techniques for chronic conditions – to members of remote Indigenous communities in Central Desert Australia. The authors are working through issues relating to cultural literacies involving print-based or oral delivery of information. They are preparing to design and test short-format health information delivery systems which can both supplement and replace print materials, by using the spoken word and visual delivery techniques of traditional Indigenous communication. It is now possible to provide scientific healthcare servicing in remote communities via small battery or solar powered personal digital devices already familiar within those communities, such as MP3 players and mobile telephones. Challenges discussed here include the ways new technologies are taken up within Indigenous contexts; how the discursive structures of scientific medicine need modifying for traditional cultures; and how digital platform design and function selection reflect their emergence within commercialised, urban, post-modern, mainstream, Web 2.0 interpersonal communicative flows – and so require careful recalibration for the sorts of tasks outlined here. This paper outlines the main strands of investigation and community consultation necessary to the design, testing and use of digital spoken-word information among traditional Indigenous communities – a new form of ‘book’ for what Australians call ‘the back of beyond’.},
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pubstate = {published},
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Snowden, Collette
Talk it up! Integrating traditional telephone research methodologies with e-Social Science tools, methods and practices Journal Article
In: 2009.
@article{Snowden2009b,
title = {Talk it up! Integrating traditional telephone research methodologies with e-Social Science tools, methods and practices},
author = {Collette Snowden},
year = {2009},
date = {2009-01-01},
abstract = {Opportunities for expanding the use of the telephone in social science research are now available through the integration of telephone research methods with new and emerging digital technology. This paper discusses some aspects of the use of the telephone in social science research and reports on the use of the telephone in research on the use of mobile communications technology by media professionals to illustrate issues relevant to the development of telephone research methodology. It proposes further hybridisation of traditional telephone based research with new e- social science techniques as a means to gather reliable and useful data, especially for the recording and analysis of conversation and social interaction by telephone and oral communication more generally. Despite a long history of use in human communication the telephone is surprisingly absent from studies of communication and sociology. The relative absence of the telephone from social science research, in relation to its rate of use and diffusion in society, is a curious omission given the powerful impact that the communication affordances it provides have on many aspects of human interaction. Perhaps however, this is also related to the lesser value placed on all forms of oral communication as a subject for study in the social sciences. The few scholars with an interest in the social aspects of the telephone frequently assert that it has been comprehensively neglected as a subject of analysis, often along with conversational practices and orality. Contemporary research on mobile communications technology is now, somewhat belatedly, rapidly redressing this oversight, although much work remains to be done. In the seminal text The Social Impact of the Telephone Pool notes that "social scientists have neglected the telephone not only along with, but also relative to, other technologies" (1977, p. 2), and as late as 1991 Martin observed, "no serious sociological study has yet been done of the impact of the telephone on society and social life" (Martin 1991, p. 3). More recently, Katz and Aakhus continue to argue that "the miracle of telephone conversation is too readily forgotten by laypeople and scholars alike" (2002, p. 1), while Hutchby asserts that the telephone is "so established as to be all.},
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